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Terms and Conditions

Passport copy & Residence Visa copy / For Tourist visa require Valid Entry stamp copy / Tourist Visa Copy

Driver on resident visa must have a valid UAE driving license that is minimum 6 months old. In case the UAE license is less than 6 months old, national licenses of countries whose licenses can be transferred and more than 1 year old is acceptable.

Driver on visit visa must have a valid international license issued by the country of origin along with the national license.

Driver must in all cases be 22 years or above of age.

While driving Driver must not be under influence of alcohol or drugs.

Only driver whose license is in the agreement is authorized to drive the vehicle. Additional driver can be added with an additional cost of AED 150 per agreement / per month

Noncompliance of the above will not be acceptable to the insurance company and no claim will be entertained.

Non-Refundable Rental amount in advance credit card copy require front page only.

Security deposit for UAE Resident is AED 1000 and for Tourist or Visitors, is AED 1500 that can be deposited as Cash or blocked from your Credit Card. The deposited amount is refundable after 30 days of off-hire.

All our vehicles are comprehensively insured. Your liability will be limited to AED 1,500 in case of accident due to your fault and "Hit and Run" where third party is not identified. This insurance excess can be reduced to AED 350 by taking SCDW (AED 350/Month) at an additional cost at the time of signing the agreement. Police report is required mandatory in all cases.

It will primarily be your responsibility to bring the vehicle for service and maintenance since we will not be aware of the Kilometer reading. We will also monitor and remind you as when service is overdue. You will need to contact our operations department at least 24 hours in advance to make suitable arrangements for service.

We will provide a replacement vehicle during maintenance and accident repair. In case of accident, replacement will be provided after the original police report is handed over to us. Replacement vehicle will be from our replacement fleet and be similar vehicles but not necessarily the same make and model.

Our offer is based on maximum use of 4,500 Km per month. Daily weekly 175/day

Additional use will be charged at the rate of AED 0.30 fils/Km for Saloon and SUV respectively.

Salik charge will be AED 5.

Traffic fine charge will be 10% service charge will be applicable on all traffic fines in addition to the actual fine amount.

Delivery is only applied in Dubai and no delivery will be made to any other Emirate. Delivery charges are AED 50/- that is only for monthly or longer period rental customers. No delivery made on Friday or public holidays. Delivery charges may vary depending on delivery location and rental agreement.

Kindly note that to return the car you will have to come to our JLT Office during working hours (9:00 am to 6:00 pm Saturday to Thursday).

"alemad.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE"

Owner shall have the option to terminate the contract, take possession of the vehicle and charge early termination fee in case the hirer misuses the vehicle, uses the vehicle for illegal or criminal activities, makes frequent traffic fines. Not pay the rental charges or any other amount due to the owner beyond 7 days from due date.

For early termination by the hirer or the owner due to any reasons. Monthly, Weekly or Daily contract rental amount will not be refundable.

We hope the above will meet your requirement and in case you need clarification please contact us.

"Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE"

Refunds will be done only through the Original Mode of Payment