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Terms and Conditions

Passport copy & Resident Visa copy / For Tourist visa required Valid Entry stamp copy / Tourist Visa Copy.

Driver on a resident visa must have a valid UAE driving license that is a minimum of 6 months old.

In case the UAE license is less than 6 months old, national licenses of home countries whose licenses can be transferred and more than 1 year old is acceptable.

Driver on visit visa must have a valid international license issued by the country of origin along with the national license.

Driver must in all cases be 22 years or above of age. While driving Driver must not be under the influence of alcohol or drugs.

The only driver whose license is in the agreement is authorized to drive the vehicle. The additional driver can be added with an additional cost of AED 150 per agreement / per month Noncompliance with the above will not be acceptable to the insurance company and no claim will be entertained.

Non-Refundable Rental amount in advance credit card copy requires front page only. Cheque issued in favor of "AL EMAD CAR AND BUS RENTAL LLC".
In case of bounced cheque, applicable bank charges of AED 250/- will be borne by the customer.


Security deposit for UAE Resident is AED 1000 and for Tourist or Visitors, is AED 1500 that can be deposited as Cash or blocked from your Credit Card. The deposited amount is refundable after 30 days of off-hire.

All our vehicles are comprehensively insured. Your liability will be limited to AED 1,500 in case of an accident due to your fault and "Hit and Run" where a third party is not identified. This insurance excess can be reduced to AED 300/Month by taking SCDW at an additional cost at the time of signing the agreement. The police report is required mandatory in all cases.

It will primarily be your responsibility to bring the vehicle for service and maintenance since we will not be aware of the Kilometer reading. We will also monitor and remind you as when service is overdue. You will need to contact our operations department at least 24 hours in advance to make suitable arrangements for service.

We will provide a replacement vehicle during maintenance and accident repair. In case of accident, replacement will be provided after the original police report is handed over to us. Replacement vehicle will be from our replacement fleet and be similar vehicles but not necessarily the same make and model.
Our offer is based on maximum use of 4,500 Km per month. Daily & Weekly 175/day

Additional use will be charged at the rate of AED 0.30 fils/Km for Saloon and SUV respectively.
Salik charge will be AED 5.

To pay the knowledge fees as per the government charges and in addition a 10% administrative surcharge on all fines and a 25% surcharge will be applicable on all toll charges as a service charge. All charges and fine have to be paid in full within 3 days of intimation.

To return the car the customer has to come to the office. Car return timings are from 10:00 am to 6:00 pm. No car will be taken from the customer after 6:00 pm. The company does not provide the service of car pick up at the time of returning the car. Failing to return the car to the office can result in a penalty and the contract may not be closed and rental will be continued.


Delivery and Pickup is only applied in Dubai, no delivery will be made to any other emirate. Delivery charges are AED 75.00/-. No delivery will be made on Fridays or public holidays. Delivery charges may vary depending on the rental agreement.

To accept and pay for all fines, road tolls, road taxes, and expenses incurred through violation of traffic, municipality, and local laws. Owner reserves the right to charge these to the hirer’s account or credit card or transfer on to the driving license without approval irrespective of delay and with no preset time limit.

To pay for any loss, damage, rental, legal, and service charges for the period the vehicle is impounded or taken over by the traffic department, police, RTA, the municipality, or any other government authority for any offense committed by the hirer.

Owner shall have the option to terminate the contract, take possession of the vehicle and charge early termination fees in case the hirer misuses the vehicle, uses the vehicle for illegal or criminal activities makes frequent accidents, frequent traffic fines. Not pay the rental charges or any other amount due to the owner beyond 7 days from the due date.

For early termination by the hirer or the owner due to any reason. Daily / Monthly / Weekly contract rentals will not be refundable for the remaining days.