Car Rental FAQ's | Most Asked Car Hire Questions

What kind of driver’s license is required to drive in the UAE? Can I use my international driving license?

All UAE resident visa holders must acquire a valid UAE driver’s license to drive in the country. GCC nationals who are in the UAE on a visit/transit visa can rent and drive a car only if they have a valid GCC driving license. Lastly, for foreign tourists outside of the GCC countries, a valid international driving license is required to drive in the country legally.

I’ve received a fine on my rental vehicle, what should I do?

Our team processes all fines that are picked up by the driver throughout the rental period. Based on the level of offences, subsequent notification and costs are invoiced to the customer. If the customer approves, these fines and related fees shall be levied from the security deposit itself.

What's the cancellation Policy?

The cancellation policy is based on terms.

Delivery & pick up

Delivery is only applied in Dubai and no delivery will be made to any other Emirates. Delivery charges are AED 50 to 75 AED for daily weekly & monthly rental customers. No delivery made on Friday or public holidays. Delivery charges may vary depending on delivery location and rental agreement.

Kindly note that to return the car you will have to come to our JLT Office during working hours (9:00 am to 6:00 pm Saturday to Thursday).

Car pick up charges may vary depending on location & driver availability.

"alemad.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE"

Early termination

The owner shall have the option to terminate the contract, take possession of the vehicle and charge an early termination fee in case the hirer misuses the vehicle, uses the vehicle for illegal or criminal activities, makes frequent traffic fines. Not pay the rental charges or any other amount due to the owner beyond 7 days from the due date.

For early termination by the hirer or the owner due to any reasons. Monthly, Weekly or Daily contract rental amount will not be refundable.

We hope the above will meet your requirement and in case you need clarification please contact us.

"Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE"

Method of refund applicable

Refunds will be done only through the Original Mode of Payment

What should I do if my rental car is stolen?

If you find that your rental car has been stolen, immediately report the matter to the police. You should also notify our team here at Al Emad as soon as possible.

What happens if there's a accident in my rental car or breakdown ?

If you find that your rental car has been damaged, breakdown or stolen, immediately report the matter to the police. You should also notify our team at Al Emad JLT as soon as possible.

Our Team will provide & arrange for a replacement vehicle to be provided, should it be required.

AL EMAD JLT offers 24hr breakdown and roadside assistance with all car rental packages. If a vehicle is involved in an accident, the car should not be moved, unless the damage is minor and the vehicle is causing an obstruction.

The customer should call the police (999) and stay with the vehicle, provided it is safe to do so. A police report will have to be submitted to AL EMAD JLT, so we can make an Insurance claim.

Please note that insurance cover is void if a valid police report is not provided.

This doesn't apply to all Customers likes of Pre-Auth blocking Security Deposit.

About traffic violations in UAE ?

We strongly urge all AL EMAD customers to follow the traffic rules & regulations for their safety and to ensure that they adhere to the law.

The most common traffic fines reported in the UAE include:

Exceeding the speed limit
Failure to pay for parking
Poor lane discipline
Not following traffic signals
Failure to wear seat belts
Using a handheld mobile phone while driving
Stoping on the road for no reason
Interrupting traffic in any other way not specified in this table
Failure to leave safety distance

Why rent a car in Dubai

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