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Dubai Car Rental FAQ's

What kind of driver’s license is required to drive in the UAE? Can I use my international driving license?

All the UAE resident visa holders must acquire a valid UAE driver’s license to drive in the country. GCC nationals who are in the UAE on a visit/transit visa can rent and drive a car only if they have a valid GCC driving license. Lastly, for foreign tourists outside of the GCC countries, a valid international driving license is required to drive in the country legally.

I’ve received a fine on my rental vehicle, what should I do?

Our team processes all fines that are picked up by the driver throughout the rental period. Based on the level of offenses, subsequent notification and costs are invoiced to the customer. If the customer approves, these fines and related fees shall be levied from the security deposit itself.

What's the cancellation Policy?

Cancellation Policy is based on terms.

DELIVERY & PICK UP

Delivery is only applied in Dubai and no delivery will be made to any other Emirates. Delivery charges are AED 50 to 75 AED for daily weekly & monthly rental customers. No delivery made on Friday or public holidays. Delivery charges may vary depending on delivery location and rental agreement.

Kindly note that to return the car you will have to come to our JLT Office during working hours (9:00 am to 6:00 pm Saturday to Thursday).
Car pick up charges may vary depending on location & driver availability.

"alemad.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE"

EARLY TERMINATION

Owner shall have the option to terminate the contract, take possession of the vehicle and charge early termination fee in case the hirer misuses the vehicle, uses the vehicle for illegal or criminal activities, makes frequent traffic fines. Not pay the rental charges or any other amount due to the owner beyond 7 days from due date.

For early termination by the hirer or the owner due to any reasons. Monthly, Weekly or Daily contract rental amount will not be refundable.

We hope the above will meet your requirement and in case you need clarification please contact us.

"Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE"

METHOD OF REFUND IF APPLICABLE

Refunds will be done only through the Original Mode of Payment

What should I do if my rental car is stolen?

If you find that your rental car has been stolen, immediately report the matter to the police. You should also notify our team here at Al Emad as soon as possible.

What happens if I have an accident in my rental car?

If you find that your rental car has been stolen, immediately report the matter to the police. You should also notify our team here at Al Emad as soon as possible.

What is Salik?

Salik is an innovative toll system that exists across the UAE. Each of our rental vehicles is equipped with a Salik tag. A charge of AED 5 will be levied from your purse as you cross each Salik toll gate.

Can someone other than me drive the rental car?

Yes, you can allow other individuals to drive the rental car under your name for a nominal additional fee. He/she must also fulfill all the documentary requirements.

When Will I get My Security Deposit?

The security deposit will be released 30 days after returning the car through Actual Mode of deposit Was Paid. 
  • This doesn't apply to all Customers likes of pre-auth blocking Security Deposit.
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